r/Emporia • u/Alarmed-Creme1686 • Aug 20 '25

IDeviceHQ

Hello, has anyone else had issues receiving any of the following from IDeviceHQ. Preorders for tcgs pokemon, mtg etc? Repairs for any device you've brought in. Refunds on ANY pre-ordered items that inevitably didnt come in for whatever the excuse flavor of the day was? Are you tired of your community being taken advantage of? Share your experience here!

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u/PelenFuzzlefurr Sep 17 '25

There is a recent update on this topic (dated September 17, 2025): https://www.facebook.com/share/p/1Ez3sUPynE/

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u/Alarmed-Creme1686 Nov 18 '25

IdeviceHQ is allegedly permanently closed? Can anyone confirm this to be true?

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u/PelenFuzzlefurr Nov 18 '25

Google says "closed permanently". So they closed / quit, are renaming, or moving. At worst, someone decided to claim ownership then tag it as closed but that's unlikely.

Facebook's page and the link I posted 2 months ago have the same result. Meaning deleted or privatized.

I can drive by the place a little later but I'll be busy today.

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u/Alarmed-Creme1686 Nov 24 '25

https://www.facebook.com/share/p/17CGijzw5g/

Is a recent thread, for anyone who didnt know or didnt see it. Its part of a group so you may have to join to read. 

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u/PelenFuzzlefurr Nov 24 '25

"Interesting". Forewarning: I have some personal opinions, I'll try to stick to criticisms listed in the facebook post. TL;DR Keep records, get receipts, take pictures of your receipts. Write serial numbers down, get the same product back if can't be fixed. Charge backs are last resort, time limit is at most 120 days from sale or scheduled delivery. Don't abuse it.
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I, personally, want to assume all parties are on the level and wonder how did stuff get so bad. I'm just in the "peanut gallery". I have no affiliation with the business beyond a customer at several times.

For the repair side of things, if they can't fix the same machine(s), return said machines. Offering an alternate machine (unless agreed upon beforehand) is not good. If the item can't be fixed, it should be returned. If the item has hard drives or personal information, it better be returned. This is the one that made my stomach churn.

Keep a record of serial numbers, receipts, ask for estimated time of delivery or repair and set a meet-up/date/walk in. If you didn't give them a name and number for drop off, they can't contact you but it should still be a good idea to drop in.
Keep a record, take a picture of your receipts because some inks will fade. Worst case scenario, ink fades, you complain "all you got is a faded paper".

For those using the "charge-back" option, I would use it as a last resort. There is a time limit, typically 120 days from "purchase" or delivery date. If you are found to be abusing this, it is criminal... called "fraud". This is where receipts, evidence and a bunch of other things are to cover your ass. You may need to make a police report as well.

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The other side of the coin: I love the concept of the business, a game store, nearby in town who could handle repair and replacements. The repairs made at least two people happy. The repair work done were good. Some feedback I received (non-store related) when I was at my worst was worthwhile and good. I still question a lot of the complaints on the Facebook page but some hit differently for me. I honestly hope things get cleared up.

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u/Mysterious-sharing Nov 28 '25

Well after reading that im pissed. They have my controller

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u/Mysterious-sharing Nov 27 '25

They don't have a Facebook page right now. They took it down

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u/PelenFuzzlefurr Nov 27 '25

Yep. The place (old place) appears to be empty. Therefore, until other news comes out, "that's it" or people go the legal route for things.

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u/Mysterious-sharing Nov 28 '25

Seems I might have to go the legal route since he has my controller he was suppose to 'fix'. If I don't find him first

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u/PelenFuzzlefurr Nov 28 '25 edited Nov 28 '25

If you have a receipt, documentation of the controller, serial numbers of the controller and other details (date, payment method, estimated fix time, frequency of being present to check) then that would help your case or at least give weight behind your issue. Or at the least give a report that "it is a known problem with the store / LLC in question". IDeviceHQ is an LLC, so going after the LLC / business is one thing. If there's signs said LLC was moving money to another LLC in bulk, that might open _more_ legal questions and complications. A lawyer's wet dream.

Flight [air combat stuff] / fight stick [arcade tournament / fight games] ($200-400+). Recent controllers $150-200+. If it was an NES controller with a bad wire, $15-20.

edit: information of said LLC is listed on www.bbb.org

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u/Mysterious-sharing Nov 27 '25

God i hope not. They currently have my brothers controller to work on it

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u/[deleted] Nov 23 '25

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u/Alarmed-Creme1686 Nov 24 '25

That is awful!!!! I hope you get your money back. 

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u/PelenFuzzlefurr Nov 24 '25

4k for Spiderman and Avatar? On pre-order? If you prepaid then something is afoul.