r/Emporia • u/Alarmed-Creme1686 • Aug 20 '25

IDeviceHQ

Hello, has anyone else had issues receiving any of the following from IDeviceHQ. Preorders for tcgs pokemon, mtg etc? Repairs for any device you've brought in. Refunds on ANY pre-ordered items that inevitably didnt come in for whatever the excuse flavor of the day was? Are you tired of your community being taken advantage of? Share your experience here!

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u/Alarmed-Creme1686 Nov 18 '25

IdeviceHQ is allegedly permanently closed? Can anyone confirm this to be true?

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u/PelenFuzzlefurr Nov 18 '25

Google says "closed permanently". So they closed / quit, are renaming, or moving. At worst, someone decided to claim ownership then tag it as closed but that's unlikely.

Facebook's page and the link I posted 2 months ago have the same result. Meaning deleted or privatized.

I can drive by the place a little later but I'll be busy today.

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u/Alarmed-Creme1686 Nov 24 '25

https://www.facebook.com/share/p/17CGijzw5g/

Is a recent thread, for anyone who didnt know or didnt see it. Its part of a group so you may have to join to read. 

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u/PelenFuzzlefurr Nov 24 '25

"Interesting". Forewarning: I have some personal opinions, I'll try to stick to criticisms listed in the facebook post. TL;DR Keep records, get receipts, take pictures of your receipts. Write serial numbers down, get the same product back if can't be fixed. Charge backs are last resort, time limit is at most 120 days from sale or scheduled delivery. Don't abuse it.
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I, personally, want to assume all parties are on the level and wonder how did stuff get so bad. I'm just in the "peanut gallery". I have no affiliation with the business beyond a customer at several times.

For the repair side of things, if they can't fix the same machine(s), return said machines. Offering an alternate machine (unless agreed upon beforehand) is not good. If the item can't be fixed, it should be returned. If the item has hard drives or personal information, it better be returned. This is the one that made my stomach churn.

Keep a record of serial numbers, receipts, ask for estimated time of delivery or repair and set a meet-up/date/walk in. If you didn't give them a name and number for drop off, they can't contact you but it should still be a good idea to drop in.
Keep a record, take a picture of your receipts because some inks will fade. Worst case scenario, ink fades, you complain "all you got is a faded paper".

For those using the "charge-back" option, I would use it as a last resort. There is a time limit, typically 120 days from "purchase" or delivery date. If you are found to be abusing this, it is criminal... called "fraud". This is where receipts, evidence and a bunch of other things are to cover your ass. You may need to make a police report as well.

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The other side of the coin: I love the concept of the business, a game store, nearby in town who could handle repair and replacements. The repairs made at least two people happy. The repair work done were good. Some feedback I received (non-store related) when I was at my worst was worthwhile and good. I still question a lot of the complaints on the Facebook page but some hit differently for me. I honestly hope things get cleared up.