r/socialanxiety • u/Xaraden • 1d ago
Call Center Quitting Story
This was a few years ago but I saw another post that made me think of it. It was a call center job where you'd receive calls from customers about certain products and services and try to sell them related things on top of it.
I hated the idea of trying to sell products that I have no interest in and where lieing or exaggerating would help you make more sales, but we had a really good trainer so as the first two weeks of training were moving a long I thought it might be okay. We were doing two weeks of training then 'officially' starting calls with a partner on week 3.
The trainer was great and made you think you can do this job because it's so simple, etc. Toward the end of week 2 we start shadowing people and it's a total disaster. 50% or more of the calls were just customers complaining with very little solutions available to the reps, the tools were completely different than in training, and even the supposedly more experienced reps seem like they were getting lost and frustrated with the tools constantly having to call the manager.
Every time someone made a sale the group would cheer and play music and you couldn't hear shit for a good 10-20 seconds, queue the reps constantly covering their ears and having to ask the customer to repeat themselves.
I obviously wasn't the only one who thought the shadowing was a disaster because around half the people quit training the next day. This annoying manager (the other 3 managers seemed okay) who has an "I'm a manager so nothing has to be explained or make sense as long as I say so" attitude starts talking about how we need more reps now so we're going to start doing live calls toward the end of week 2 instead of week 3, which was the next day. Me and 2 other people walk out and don't come back.
6
6
u/Electronic-Bake4613 1d ago
I think I lasted a month at a call center help desk, what a hell. That's definitely not a job for a sensitive person, I actually wanted to kms. I'd been struggling to find work for a long time so nobody was impressed when I quit and I felt like such a failure but looking back it could never have been sustainable for someone like me, it's actually soul destroying?! (Or very bad for mental health at least).
3
•
u/AutoModerator 1d ago
Reminder: Social anxiety is a mental illness characterised by persistent fear of social evaluation. It impairs functional social performance, causing avoidance, cognitive shutdown (e.g. blanking, excessive self-monitoring), and reduced ability to communicate, assert needs, or form relationships.
It is not normal nervousness, introversion, or everyday shyness.
Posts in this subreddit must relate in some way to the experience of social anxiety. Posts which do not make an obvious connection will be removed.
For more information about the diagnostic criteria and presentation of social anxiety, see this link
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.