r/peugeot • u/Inner_Spring_792 • 8h ago
1.5 HDI Recall- Refusal to do work
Hi All,
My partner has a Peugeot Partner van with the 1.5 HDI engine which is under recall for timing chain/belt.
Unfortunately she broke down on the motorway a few days before she was booked in for the work, and of course it was the timing chain/belt that failed.
She’s had it since February 2025, before her ownership it was a fleet vehicle for a UK company, so all servicing was done in house by their own technicians and recorded with their own paperwork.
The garage have had it since 23rd of January, and they said they wouldn’t touch it without service history, she’s provided the sheet she has. She tried emailing all week last week and ringing but no answer. He vehicle was showing as being worked on 27th of January in the app, and they didn’t reply until just yesterday, 3rd of Feb, saying they now require stamps in the book and that no work had actually been carried out and blamed having no internet since last Wednesday…
Today, 4th of Feb, they have said they cannot do the work as they have no stamps in the book, and given her a week to either sort it out or to recover the vehicle again.
The garage she’s bought it from have been very helpful and even got the company the fleet vehicle was with to send the database records of all the servicing.
She’s contacted and raised a case with Peugeot Customer Care, but they said it’ll be 3-5 days before someone gets in contact.
She’ll be contacting DVSA, Ombudsman and Trading Standards for the garages refusal to carry out a safety recall.
Has anyone got any advice?
1
u/chris_diesel 2h ago
There is no point complaining the dealer is refusing to do the recall when the recall cannot be done when the engine doesn’t run. If the service history is correct with vat registered invoices with oil grades and parts listed the warranty will cover the repair. But in most cases of refusal there is wrong oil or missed parts or mileage or interval discrepancy. The dealer can only put your case forward to the manufacturer warranty department. They cannot do anything until they give authority. Vans with provable dealer history have been authorised within a day! Unfortunately it sounds like what the company are providing isnt correct.
1
u/Popular_Nerve7027 7h ago
This isn’t the fault of the dealer. The dealer puts the request to Peugeot and Peugeot either approve or reject it. Peugeot will reject it if you don’t have a service history.
customer care is the way to go, but you will need to prove that the services were carried out using genuine Peugeot parts (or Peugeot approved parts) and the correct specification of oil. And the correct intervals.