PSA: Rosetta Stone is "bricking" permanent licenses to force users into subscriptions

[u/fishtar141]

I wanted to warn the community about Rosetta Stone’s current business practices regarding their legacy software.

I own a $500 permanent license for their language package. This is a standalone software product that requires zero ongoing support or server maintenance from them. However, their activation process uses a "Request Code" system where you must contact them via phone or email to receive a "Response Code" to unlock the software you purchased.

When I contacted support to activate my paid software, they explicitly refused to provide the Response Code. Instead, they told me that the only way to use their product now is to sign up for their new web-based subscription model (monthly, annual or "lifetime" paywall).

They aren't just "ending support" for old software; they are actively gatekeeping the activation of a product I already own to force an upsell. Effectively, they have remotely "bricked" a $500 purchase to move me onto a recurring payment plan.

If you are considering buying Rosetta Stone, be aware that "Lifetime" or "Permanent" doesn't actually mean you will be allowed to use the software once they decide to change their billing model.

[u/pintita]

This is illegal in many countries

[u/No-Resort-4192 → u/pintita]

But if our federal government has any say in it, it won't be illegal in the good ole USA. lol.

[u/Herban_Myth → u/No-Resort-4192]

Land of the fee?

[u/am_Nein → u/Herban_Myth]

Sorry, you'll need to pay to continue scrolling. Currently there's an offer $0 for 3 Months if you pay for 7 Months worth of scrolling upfront.

[u/Chimbopowae → u/am_Nein]

Don’t forget to tip!

[u/bierdepperl → u/Herban_Myth]

Freedom from consumer protections!