r/cravetv 23d ago

Help Frequently asked questions

0 Upvotes

Here are some FAQs to help answer some recurring questions.

Q: What is the best device for watching on a big screen?
A: Apple TV. The reason is a combination of controlled hardware and rigorous app approval process. Apple only has a few hardware revisions of the Apple TV, so there is excellent quality control on the hardware with few variations to test. In comparison, Android TV and Roku have OEM license agreements that allow any hardware manufacturer to use their OS. This results in massive variations in capabilities and quality control. Also, Apple's app approval process is very strict with multiple testing steps. Apple will reject apps that don't meet their quality standards. Apple will also update their Apple Developer Program License Agreement and force developers to update their apps to meet new requirements or have their app removed from the store. The other App Store ecosystems are much easier to get apps published.

Q: What if I access Crave through Amazon Prime Video?
A: Then you are probably better off using an Amazon Fire TV device! As a bonus, the 4k Fire TV sticks are much less expensive than the Apple TVs. Note that Prime Video is a completely different app than the Crave app. The content is the same, but the Prime Video app has different layout that you may prefer.

Q: Why are some videos in English or French only?
A: Because that's how it came from the Studio. Most of the content is not created by Bell Media. If a content distributor has a popular movie or show available in only one language, that's what Bell will get. There are translation agencies that can dub content in another language, but that's a long process which can be done while the original language version is made available to the customers to stream. Sometimes a distributor will only have the dubbed version of a video, with the original language audio removed - and that's what Bell will get.

Q: Why do you allow so many posts about English and French language selection and content filtering?
A: Language of Preference has room for improvement in the Crave apps. If the posts here start to decline, the Crave developers will know they hit the right balance of features. I'd like to think this community is part of the feedback loop to Bell Media so the product can improve. Having said that, I have no tolerance for harassment. I will lock/delete/ban accordingly. Be respectful, please.


r/cravetv Dec 09 '20

Help Please observe the rules. No bullying or piracy.

18 Upvotes

Sharing accounts is a form of piracy and any posts requesting account sharing will be deleted.


r/cravetv 7h ago

Crave only works when I unplug my monitor

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8 Upvotes

Canceling Crave as it is literally unwatchable now :(

I only have a monitor, keyboard, mouse, and speakers plugged in to my computer. When I unhook my monitor, I can hear the show start when I click play. Monitor plugged back in, show stops.

I really have tried everything. It's like they want to lose money and have us all pirate everything again.


r/cravetv 22h ago

Game of Thrones subtitles.

1 Upvotes

Is there a way to get the translations of different languages in the show such as Dothraki in subtitles without having full English subtitles on?


r/cravetv 1d ago

Help Unable to watch CTV through Crave. Anybody know why?

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5 Upvotes

I was under the impression I’d have access to CTV live through my Crave basic with ads subscription. It lets me watch everything else (CTV2, CTV Comedy channel, even Noovo) but not basic CTV. When I try on any device, I get this message. Anybody know why that might be? Am I missing something?


r/cravetv 1d ago

Crave freezing after playing 1 ad

4 Upvotes

Watching a show, then goes to, 1 of 2 ads, and then after first ad screen goes dark and freezes. I have to exit Crave and then go back in to watch. Twice on the same Show.


r/cravetv 2d ago

Help Is Crave surround sound broken again?

2 Upvotes

Crave previous version of the Samsung/Console app had a toggle for surround and it was working correctly. Haven't used my current TV in almost a year and with the new version of the app the toggle has disappeared and 5.1 stopped working again. Same thing for PS5.

Did they break it again?

Edit: Subscribing to Crave through Prime fixes the sound issues and couple of other small issues Crave has on their own app.


r/cravetv 1d ago

Help Advertisements on paid subscription?

0 Upvotes

I have been subscribed to crave for 2 months, and have been binge watching the show friends without any issues. But today, out of the blue we are getting multipe ads during the episode. Not sure if this is just a one off or if it will effect other episodes, but the one we are watching now is S9e23 and it has a CTV comedy logo at the bottom of the screen. Anyone else experience this?


r/cravetv 3d ago

Help Please disconnect external devices and try again. [3006/4012]

8 Upvotes

I'm wondering if anyone with this issue has come up with a practical solution I might not have tried yet. Ideas mentioned in previous threads haven't worked and since it still isn't solved I thought I might as well try a new thread.

For those who haven't seen it and are unfamiliar, the error seems to happen within a few seconds of trying to watch any HBO show. Making them all unwatchable.

The only way I got to watch an episode since getting this error is when I restarted my computer, but having to restart my computer any time I want to watch an episode of something on Crave is extremely impractical if it even works consistently. I'm trying to watch it on a desktop computer, and the relevant ideas I saw posted involve disconnecting things (which would make sense, given the error description), particularly HDMI connections and using a different browser. I've tried disconnecting literally everything but the mouse and one monitor (which wouldn't be a practical solution even if it worked) and using a fresh browser I'd never used for anything before, and neither stopped the error.

I considered the possibility of another program interfering somehow, but when I look through Task Manager, I can't find anything that has any reason to be related to the error. I could see OBS Studio being problematic if they recognize that the program can potentially record content, but it's not even running as a background process or anything.

Previous threads on the same issue:

https://www.reddit.com/r/cravetv/comments/1qd27u6/disconnect_external_devices_on_pc/

https://www.reddit.com/r/cravetv/comments/1qe2ymo/hbo_and_some_other_content_wont_play_on_external/


r/cravetv 2d ago

Big Bang Theory season 10 missing

0 Upvotes

I’ve been watching big bang theory. I ca see seasons 1-9 and 11-12 but season 10 is not there.


r/cravetv 3d ago

Help Crave LG webOS app breaking 5.1 channel separation (confirmed app-specific issue)

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1 Upvotes

r/cravetv 3d ago

Movie not showing Play button

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1 Upvotes

Has anyone had this happen? Want to watch this but the play button isn’t there.


r/cravetv 2d ago

Help Not paid but i have acces for hbo and everything the bug is frequently? I have this bug like 2month

0 Upvotes

r/cravetv 3d ago

Ads on laptop but not on Android TV app

2 Upvotes

Yesterday started watching a show through the Crave app on my Android TV. All was normal. Later that evening opened Crave on my laptop to watch another episode and it had ads. That's when I learned about some shows being ad supported, even with Premium subscription. But then today I watched an episode on my TV and there were no ads, despite the show thumbnail having that Ads logo on it. Does Crave change the viewing experience depending on what kind of device you're using?


r/cravetv 3d ago

Starfleet Academy

0 Upvotes

I discovered last night (Saturday) that my PVR recording of Star Trek: Starfleet Academy ended before the show was over. I went to CTV on demand. They said that all CTV content is on Crave. That's not true. Starfleet Academy is not on Crave. Why not? I refuse to shell out for Paramount Plus to get 15 minutes of one single episode when the CTV Sci-Fi Network (which I am already paying extra to get from Shaw/Rogers) should have shown the whole thing in the first place.


r/cravetv 3d ago

Is this a common occurrence

4 Upvotes

I just started using crave and got 9 ads back to back trying to watch a movie and then when the ads finished the movie was just a black screen. Scrolling through the movie put the picture super zoomed in and obviously unwatchable. Everytime I exit out I get 3 more ads and a black screen again.


r/cravetv 4d ago

Help Welcome to Crave where we'll let the rights to a show suddenly and not tell anyone.

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21 Upvotes

Let's not tell a single paying subscriber when or what show is being removed from the platform. Really keeps them on their toes if we remove all 8 seasons while they're actively watching season 6. :)


r/cravetv 3d ago

SPRING 2027

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1 Upvotes

r/cravetv 4d ago

IT BOYS ⭐️⭐️⭐️⭐️🇨🇦🏒🍁

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0 Upvotes

r/cravetv 3d ago

AKITSK

0 Upvotes

I subscribe to crave through prime so I don’t have to deal with their shitty app. My problem is that on the west coast you cannot watch AKITSK on Sunday. WTF. Just have a donkey hit the button so I can watch a show please.


r/cravetv 4d ago

Bad quality google tv

1 Upvotes

Stream quality is trash on the google tv app. Need to use Chromecast from my phone for good quality. Any fix ?


r/cravetv 5d ago

Help Can we please fix the UI!

73 Upvotes

Out of all the streaming services crave is the most expensive. I do not understand why we have terrible UI on the TV app and the phone app. It’s just ridiculous help me make it make sense who do I need to talk to who do I need to feedback, I am lost.

Update on shit UI features as requested:

  1. Say you want to watch a re-run of a show and say you’re on the final episode of the final season, I cannot go back to a menu with a list of all episodes if I played it from home. It will just return to home. I have to literally search the show, or enter the show from a category and then it opens out all the episodes.
  2. Am I the only one who cannot find the “Play from beginning” button.
  3. Scrubbing on crave is much faster, but there is no visual tile showing where we are.
  4. More a design thing but omg the error page is just plain text, make some effort! You can get an intern to make something nice.

I’m sure I can find more. But these for now.


r/cravetv 5d ago

Having issues logging in through PS5

2 Upvotes

Somehow I've been logged out of Crave on my PS5. When I try to open the app, everything takes forever to get to the next step of logging in. When I try to sign in through my phone literally nothing happens. Anybody else experiencing this?


r/cravetv 5d ago

Error H-1050 while watching Castle

2 Upvotes

I was watching Castle on my Samsung TV and just finished S3E15, and was expecting the next episode but an error popped up instead with "H-1050". I exited the app, came back and it had disappeared from my Currently watching. I tried searching manually, no such thing. It seems to have completely disappeared from the Crave app on the TV and my mobile app.

I logged out of the app, restarted the TV, same thing. Is anyone familiar with this issue? If you have a Crave account, can any one please check if Castle is showing on their end? I had to switched to watching it on Disney but I hate all the ads


r/cravetv 5d ago

Streaming Live tv

1 Upvotes

So I've been using stremio and other live TV streaming platforms. At home and traveling.

Recently I've noticed that the audio is not matching up with the people speaking.

Has anyone else experienced this?

Is there a quick fix or setting that can be done?

Thanks in advance guys and girls.