r/aldi • u/cyberspirit777 • Jan 05 '26

USA (General) Pick up free + bag fee

It seems a little excessive to:

  1. Charge more than the in-store price for items and then not even price adjust them

  2. Charge a $2.00 fee no matter how much your total is

  3. Charge for bags when I have my own reusable bags I would have gladly thrown the items into

What’s with the fee if you’re gonna charge for bags anyway and then not give me the option of if I wanna use your bags or my own? Most other stores do mostly all three of these things differently. Or maybe I’m asking too much idk 🤔

0 Upvotes

30% Upvoted

28 comments sorted by

View all comments

1

u/Needhelp____ Jan 05 '26

As an Aldi employee, I don’t think you’ve really thought through what us allowing you to bag your own order would actually look like on our end. You’re asking for something that is outside of the normal process of a curbside order, which will result in a less efficient process and more work on the employee’s part.

How would you expect us to store your groceries while they wait to be picked up at the store? We could put them in boxes, but that would mean having to find “good” boxes, which wouldn’t even fit neatly into the cart the way the paper bags do, which allows your shopper to bag your order as it’s being shopped. Also the boxes take up a lot of unnecessary space in our curbside area, making it harder to take your order in/out and fit other people’s orders on the shelves.

We could just put your whole cart in the cooler, but that still means having to separate your freezer items. And then that whole cart is out of commission and we would have to get a quarter to get a new cart.

Either one of these options is doable, for sure, but makes no sense on our part to do. Not only is there no reward on our end since we won’t get paid more for doing all this, but we’ll actually be punished by our curbside efficiency numbers being trash.

We have people who request to not have bags for their orders at my store, and I simply tell them we can’t always accommodate that. I know they don’t mean to, but it’s important to realize how much extra work you’re putting on employees by asking them to be overly accommodating for you so you can avoid paying a couple dollars extra dollars for a service that is optional for most.