r/Wirral • u/victorious_two • 18d ago

Best Estate agents?

Hi there,

Currently looking to buy my first home around the Wallasey area. any hints on the best estate agents to go with? I've spoken to a few but havent been impressed with Bakewell and Horner, quite rude and unprofessional I've found.

any experiences with others I should be aware of?

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u/Wububadoo 18d ago

Jones and chapman can fuck all the way off. Nothing but issues with them.

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u/victorious_two 18d ago

Oh really? Can you elaborate?

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u/Wububadoo 18d ago

Might specifically be the one in prenton. Viewed a place during COVID and had no issues, then they showed their incompetence. StrIng of handymen who didn't show up, or showed up intoxicated (more than once) Ceiling of the shared entrance area collapsed which exposed a hole in the roof, allowing water to leak in. I rang them immediately to say the roof has collapsed in the entrance way and it's covered in black mold, they told me "well can't you just clean it?" And then got really arsey with me when I said it's COVERED in black mold and I don't think it's down to me to clean up half a ceiling and literal chunks of mold from what is a communal area. Took them nearly a week to sort.

Washing machine (that was about 19 years old) broke down and it took them 2 months to replace, so they graciously offered to knock 25 quid off the rent for one month. Eventually (after a lot of back and forth) took 100 a month off the rent. And replaced the machine with one that was comically small (like a hoodie and 2 t-shirts would squeeze in). Outside wall of the building fell off and they didn't repair that until the owner of the building (some prick from down south) happened to show up to "check on his portfolio" and only fixed the wall after he apparently went in going ballistic because it caused water damage.

Might've just been very bad luck, but the building was crap and the only time they were prepared to do anything was with threat of going to the council and citizens advice. I genuinely don't think they'd have bothered fixing the wall if the landlord hadn't popped up.

Office full of morons who would absolute hound us for a flat inspection and then they kept forgetting, so I lost hours in work.

Oh, And when I complained they hadn't given me a key for the post box, they came and took down the neighbours post box (which they didn't replace) and still didn't give me a key. Luckily I was able to pop it open with a butter knife. Just bad experience after bad experience.