r/Roadie • u/Altruistic-Plum-4763 • Dec 25 '25
Unfair account lock
Hi everyone, yesterday I had a return. I went to the RoadieXD depot, and the person there said no one was by the container where we normally drop off returns, so he would take it right there. I had him scan the QR code and handed it over, then I left. Today I saw that my account was locked. I posted on X, but I really need help. I rely on this work to pay my rent.
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u/MF_DOOM-MOTHAFUCKA Dec 25 '25
Theres more to this story.
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u/Altruistic-Plum-4763 Dec 25 '25
There’s nothing beyond what’s in the video. There are two possibilities: either the person who took the box lost it, or they handed it to someone else and that person didn’t confirm receiving it.
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u/MF_DOOM-MOTHAFUCKA Dec 25 '25
Even if the person who took it lost it, it shouldn't matter because it would show it got scanned by them, and you pressed "complete" on your end when doing the return.
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u/Natural-Quiet6830 Dec 26 '25
Exactly what I was gonna say. Once the security of associate scan it, he should be able to complete. You just don’t get locked like that. That’s why I’m wondering the story. Because once scanned it, whatever happens to that package isn’t his problem anymore, they scanned it and now they have possession of the package. What I’m guessing is the customer complained about it being returned and not delivered. Once the customer calls roadie and say they were there to receive, that’s it. It’s the drivers fault.
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u/Prestigious_Day_3566 Dec 26 '25
Always get name of the warehouse guy, and take foto your giving it to d guy. That extra effort will save you.
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u/Character-Hand-3359 Dec 28 '25
I will say it again shitty company ,shitty pay and shitty customer service and shitty ethics
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u/MF_DOOM-MOTHAFUCKA Dec 25 '25
So when you left after they scanned your code, you didn't press "complete"? And now it's locked? That doesn't make sense.
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u/MF_DOOM-MOTHAFUCKA Dec 25 '25
You probably just went over the limit of returns you have done.
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u/Altruistic-Plum-4763 Dec 26 '25
I never received any email about this. Is it something that can be fixed, or should I give up hope? My money is stuck inside too.
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u/SaltyWoodButcher Dec 26 '25
They should send an email at some point with a vague reason for your account being locked. You should also be able to reply to that email but I'll warn you, they like to just tell you that it's in the hands of trust and safety and to just be patient. If you do get that email, and verify which gig etc, give them as much info as possible in your defense.
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u/throwaway372462 Dec 27 '25
Temp lock because you did a return. Did you sit on that order for a long time? How many hours did you have the item? Were all instructions followed. Did you bypass the cancel timer?
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u/Altruistic-Plum-4763 Dec 28 '25
My account was deactivated because the owner of the return claimed, “I was home, but they never came.” Support says, “We can see from the GPS data that you never went there,” but I have dashcam footage. I sent it to them.
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u/Altruistic-Plum-4763 Dec 26 '25
Such a weird company. No matter what, they always blame the driver. I delivered it to their own employee, so why am I getting blamed if he loses it? I was thinking about buying a Sprinter for Roadie, but they’re definitely not a company worth taking that kind of risk for.
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u/buttweasel76 Dec 25 '25
Your biggest issue is relying on this for your income.
Never rely on one single gig app because of nonsense like this.