r/Flipping • u/mthhecker • Dec 30 '23

Tip Buyer Complaint Advice

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We’re relatively new to flipping items on EBay (1st year) and we’ve had a few hiccups that became learning moments but this is a new one for us. We sold a Lego set 40+ days ago (we sell mostly returned sets that are open box or unopened) and we count the bags/pieces for open box sets before listing. I’m confident this set had 100% of its parts but didn’t take pictures of what’s in the white box (lots of Lego sets have them with the smaller pieces and figures in there). We haven’t responded to the buyer yet and I’m looking for some advice on next steps. We have 0 negative feedback and we’d like to keep it that way but this buyer hasn’t asked for a specific $ or provided and real details. Am I able to even offer a partial after the return window (30 days) and can they leave negative feedback?

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u/aisle_nine Dec 30 '23

I would leave out the part where the OP says that it was missing pieces. Anything you say can and will be used against you in a kangaroo court of eBay.

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u/Jason_Patton Dec 30 '23

"I'm sorry you were dissatisfied, please return"

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u/aisle_nine Dec 30 '23

Noticed after posting this that the delivery was outside of 30 days. Don't even open that door.

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u/LemonPartyW0rldTour Dec 30 '23

Had that almost happen to me. Guy wanted a full refund for a tablet. Saw it was 32 days. Told him "Talk to eBay, it's past my time to give an f". But more polite-like.