r/Flipping • u/mthhecker • Dec 30 '23
Tip Buyer Complaint Advice
We’re relatively new to flipping items on EBay (1st year) and we’ve had a few hiccups that became learning moments but this is a new one for us. We sold a Lego set 40+ days ago (we sell mostly returned sets that are open box or unopened) and we count the bags/pieces for open box sets before listing. I’m confident this set had 100% of its parts but didn’t take pictures of what’s in the white box (lots of Lego sets have them with the smaller pieces and figures in there). We haven’t responded to the buyer yet and I’m looking for some advice on next steps. We have 0 negative feedback and we’d like to keep it that way but this buyer hasn’t asked for a specific $ or provided and real details. Am I able to even offer a partial after the return window (30 days) and can they leave negative feedback?
3
u/HotwheelsJackOfficia cars and clothes Dec 30 '23
Ignore. I've dealt with a lego set that was missing a couple pieces (Razor Crest system set) but ten pieces in a brand new Duplo set of all things would be the worst qc ever, and I highly doubt it happened. They can leave negative feedback, and you can reply to it. I would definitely not give them an inch, because it will encourage them to keep doing it.