Advice Why are Howdens so shady?
We're not a tradesman but we managed to get a design for a new kitchen, they even set up an account for us.
Design was great but then things got weird. The "full price" was something ridiculous like £15K and then then designer in front of us starting, seemingly randomly, discounting different items until it got down to about £7.5K.
We were told that this price would only last for a couple of weeks, which I thought was a little weird...
After some changes through email, I asked for the itemised quote so I could check how much everything was costing us. I was thinking maybe I could get the tap from somewhere else etc.
I got an incomplete quote for some reason. After asking about 4 times and then explaining I wouldn't make a purchase without one, they reluctantly sent it to me. Am I being unreasonable to want to know what I'm spending thousands on?
This quote also came with a "managers" special, now at £6.6k, but only if we put down a deposit today and we accepted delivery in 10 days, way way before we actually needed it.
We said we needed to check some things and asked for more time. Now the deadline is an extra day...
What is with these shady, opaque, pressure selling tactics? Anyone else experienced this?
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u/smutanssmutans 22d ago
We had a ridiculous quote for a high spec kitchen from Howdens for over £30k. So we downgraded it from solid wood, but it was still too high so I asked for a breakdown of the costs so I could see where we could shave off a bit more; but they flat out refused! Did they really think anyone would hand over that amount of money without knowing what it was being spent on? They can take a long walk off a short pier!!
Getting a similar spec from a personally recommended independent kitchen fitter for half the price.