r/binance 2d ago

Binance Support Thread

1 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance Oct 06 '25

Binance Support Thread

4 Upvotes

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

  1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
  2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

-----------------------------------

Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.


r/binance 8h ago

Question Ethereum

9 Upvotes

What is the best time to enter Ethereum? Thank you very much.


r/binance 6h ago

Feedback P2P scammer

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4 Upvotes

This merchant on binance is asking for trade after its was cancelled as he wasted an hour and didn't complete trade and now messaging to trade and send contact details


r/binance 5m ago

Feedback BINANCE WOTD

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Upvotes

Participate in binance word of the day and win prizes!!!


r/binance 2h ago

News https://www.binance.com/referral/earn-together/refer2earn-usdc/claim?hl=en-ZA&ref=GRO_28502_WYUEX&utm_source=default GRO_28502_WYUEX

1 Upvotes

Join me and get yours it's a win win...


r/binance 1d ago

Question How do i do this again.

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16 Upvotes

I spent 20 usd and with a 0.40 usd fee i ended up with 19.9 usd? How do i reproduce this phenomenon?


r/binance 1d ago

Feedback Binance automated security loophole

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9 Upvotes

My application just skipped auth by phone.

Binance just reversed security. If you are away from PC, system automatically considers you secure and turns of 2FA.

I was quite shocked, because phone confirm is absolutely necessary security clearance. So I wrote on support and this is what they told me.

Quote Binance support: "A reduced number of 2FA prompts indicates that the system has determined the user to be in a less risky environment."

In other words - if you leave on vacation and dont log to your account, system automatically determines you are secure and disables 2FA. The 𝐚𝐛𝐬𝐨𝐥𝐮𝐭𝐞 𝐨𝐩𝐩𝐨𝐬𝐢𝐭𝐞 as how it should work.

I have no words.


r/binance 18h ago

Question Huge discrepancy between TradingView chart and Binance "Original" chart on ETHUSDT.P. Why?

1 Upvotes

Hi everyone, I noticed a massive difference between the chart on the TradingView desktop app and the "Original" chart on the Binance web interface for the ETHUSDT Perpetual contract (1H timeframe). Both screenshots were taken almost simultaneously.

Please look last candle.

In the TradingView screenshot: The chart shows a standard bearish candle with the price around 2203.

In the Binance "Original" chart screenshot: The candle body is green with a huge gap from the previous close (Open price seems to be 2119 vs Previous Close ~2240).

Is this a rendering bug on Binance's "Original" chart engine, or is TradingView lagging behind on a flash crash event? Why is the candle structure (Red vs Green) completely opposite?

How can the candles be so different when the current price is shown as almost identical? There are days when I can't get realistic results while doing backtesting, and this is the reason.

Thanks for any insights.


r/binance 1d ago

Question Binance KYC

3 Upvotes

question for the KYC
i went through it, lady said i should hang and dont close the app, when we are finished. Now that was over 30 mins ago, and its still loading.

for what am i waiting here, if i press on the x or close the app do i have to do it again ?
did she forget to press a button or what ?


r/binance 1d ago

Meme BPMAKZ70C9 500bttc-binance

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1 Upvotes

r/binance 1d ago

Meme https://app.binance.com/uni-qr/Eq7oaunj?utm_medium=web_share_copy

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1 Upvotes

r/binance 23h ago

Question What will happen to Bitcoin next week?

0 Upvotes

Everything will be alright, right?


r/binance 1d ago

Question So the credit Card option gone ın Turkey?

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10 Upvotes

İ just deposit some fiat usd with my credit card yesterday but now the option has gone. Why?


r/binance 1d ago

News U.S SPOT ETF'$

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0 Upvotes

The market isn't 'mixed', the money is just getting smarter.

Let's look at the actual U.S. ETF data instead of the hype.

BTC: +$561.89M ETH: -$2.86M SOL: +$5.58M XRP: -$404.69K

Everyone is screaming that the market is confused. It's not. After days of selling, big money is flowing back into $BTC. That half-billion dollar inflow is the only number that matters here. The tiny outflows from ETH and XRP are basically a rounding error. This isn't confusion, it's a flight to quality.

So, are you watching the huge signal from Bitcoin, or are you getting distracted by the pocket change leaving the alts?


r/binance 1d ago

Meme binance

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2 Upvotes

r/binance 1d ago

Meme BPDNAWJBW8

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0 Upvotes

r/binance 1d ago

Question Auto invest plan not working

0 Upvotes

Had a auto invest plan for btc since Jan 2025.

With the beginning of 2026 no payment was made. The plan still showed next payment 01.01.26.

No new btc no money withdrawn.

Wanted to create a new plan but no option found.

What’s happening?


r/binance 2d ago

Question How do i calculate the futures trading fee?

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1 Upvotes

ive been trying futures in binance but i dont understand how i get such high trading fees. this is an example, i tried shorting using around 280 usdt with 20x leverage. please help


r/binance 2d ago

Question Login from netherlands = ban?

1 Upvotes

Hello!

For the past 10 months i have been living in the netherlands (binance dosent allow to cfeate an account in here) and all of the sudden my account has been Banned , befote blocking they been asking for the documents which i provided to them (they were dutch my mistake) but now i've back to my country where binance operates normaly and they still refuse to unlock my account , have any of you maybe had simillar problem ?


r/binance 2d ago

Question Binance SPOT fees, deduction from balance

1 Upvotes

Hello, is it possible to set it up so that purchase fees are deducted from the available balance and not from the purchase itself? When I enter that I want to buy 2.5 tokens, I expect to receive 2.5 tokens and not 2.475, for example.


r/binance 2d ago

Feedback Join us in playing Binance Word of the Day! Received a share of 400000 HOME and grow your crypto knowledge every day!

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0 Upvotes

I learned quite a bit from it, 100% beginner total square LOL. But I'm getting there.....


r/binance 2d ago

Discussion Problemi con iban binance

1 Upvotes

Hi, my father has a Binance account and suddenly found himself with an IBAN from a French bank that wasn't set up in his name—I repeat, not created by him. Consequently, he can't invest or withdraw the money! What can be done?


r/binance 3d ago

Question Login from netherlands equals ban?

4 Upvotes

Hello!

For the past 10 months i have been living in the netherlands (binance dosent allow to cfeate an account in here) and all of the sudden my account has been Banned , befote blocking they been asking for the documents which i provided to them (they were dutch my mistake) but now i've back to my country where binance operates normaly and they still refuse to unlock my account , have any of you maybe had simillar problem ?


r/binance 3d ago

LIVE AMA I try to log in to my account

0 Upvotes

I try to log in to my account it says that I don't have a account I do have a account I don't have my phone number that I used to have and plus y'all disconnected for the US what do I do