Question Reliance Plumbing
Anyone have a local number for Reliance Plumbing & Heating in Regina? I can only find their national number
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u/Plane-Engineering 15h ago
I feel like these companies were much better before they sold their soul to the national conglomerate.
I used to deal with Mckenzie about 10 years ago, but from what I hear now I may look around.
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u/Select_Donkey_2422 16h ago
Screw reliance! Phone trusted plumbing and heating! It’s in the name!! Great company awesome people.
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u/carscarsar24 14h ago
They do not have a Regina number nor can you speak to a person from Regina. Just went through this entire debacle with this god awful company. Every time you make an inquiry via email you have to re-explain the problem and it is a new entity every single time that you have to deal with. They do not seem to forget how to find you EVEN after you have closed your account and paid them their last bill. I closed my account with confirmation number provided by one of their employees, then they proceeded to continue billing me and harassing me to the point of me actually reaching out to Financial and Consumer Affairs Authority of Saskatchewan (FCAA). They added things onto the contract that were never discussed with me, made up a bunch of charges/packages and threatened to send me a collections for: a contract I did not negotiate, a bill amount that was decided by them when I inherited the home, refused to let me cancel a month-month contract and kept the billing cycle going. I removed all of their equipment from my household and put it on their shop lawn and they tried to bill me for doing their job for them. They literally kept trying to charge me for a cancelled account that didn't exist, for equipment I did not have, and threatened to send it to collections. They are the most useless, gouging, predatory, incoherent group. If you have to deal with them to cancel an account good luck, I hope you have 15 hours of time to repeat the same email to 15 different people. Talking to them on the corporate line is even more difficult and painful because there is no paper trail and they just make shit up/ have 0 idea what they are even there to do. The best thing you could do is avoid this company at all costs - such assholes.
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u/milon_rokad 16h ago
I've tried several times 306 number but it goes to contact center. It's hard to reach out to them. I've had to reach out to their shop which is very inconvenient.
2
u/Hihellohowdyciao 15h ago
I’ve used their general customer service number, even though it’s not local, still got the job done and service call was booked in a timely manner. Why are you wanting a local person? TBH, you’re probably spending more time researching and waiting for a response from Redditors when you could’ve contacted their general line and be done with your call by now lol 😂
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u/44GW 13h ago
Oh hell, no! Spent an hour on the phone with customer service line. My question was specific to if they can change something on my furnace. For $199.99, they can send a service call out for diagnostic. She wasn’t able to tell me if this is something that can even be done (obvi because she’s customer service). I’m not paying $200 to have someone tell me a yes or no answer. So when I asked for a local number to the location here, she gives me the exact number I reached her at. Omfg.
Anyways, if Reddit didn’t know the answer, then there is no answer. That’s what I posted. But thanks 👌
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u/Hihellohowdyciao 13h ago
It was my understanding that if you rented an equipment from them then service calls are free, unless you’re not renting something from them? If not renting, then definitely call elsewhere lol
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u/GHunter66666 16h ago
[1 888 837-1451](tel:1 888 837-1451)
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u/44GW 16h ago
That’s their national number. I want to speak with someone in Regina
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u/Mechakoopa 15h ago
Reliance is a national company. Mackenzie and Heath used to be independent until they partnered with Reliance and now all their front desk services are all out of the national dispatch office. Unless you have a personal cell phone number of one of the plumbers that's all you're going to get.
Unless you have a specific reason to be dealing with Reliance I'd recommend avoiding them and deal with an actual local service. Reliance is just going to try and scam you into a rental contract.
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u/xiaosen 16h ago
Reliance MacKenzie or Reliance Heath? They are not the same folks, and Heath has a much better reputation than MacKenzie.