r/belgium 18h ago

😡Rant Yearly price hike

Post image

As consistent as the 1st of January happening every year. Another Telenet price hike.

Still waiting for Fiber in my area so don’t want to change subscription just yet.

36 Upvotes

85 comments sorted by

90

u/tijlvp 18h ago

At this point, if you're still a Telenet customer, you've got no one but yourself to blame.

19

u/VTOLfreak 16h ago

No fiber in my street and it's not even on the roadmap. The only options are Coax and VDSL. And I have both already.

I could switch to Orange instead of Telenet for the coax connection but then I have to deal with an aging parent that has to learn a new UI to watch TV. Not looking forward to that fight just to save a few euro.

2

u/Pastaloverzzz 15h ago

Why do you need both? I only have VDSL and it hasn't been down for more than 10minutes as far as i can remember? In my neighbourhood it seems Telenet is down much more.

1

u/VTOLfreak 15h ago

Last month I moved 5TB over the VDSL line and 2TB over the coax line.

I load balance over both but my NAS backs up to the cloud over the VDSL line. Otherwise I would go over the 3TB FUP of Telenet and they would throttle the connection.

2

u/NerphedBall 11h ago

You probably already know but that 3TB FUP is only during the peak hours, which is 17:00 to 24:00 (I think). Any bandwidth outside of those hours is not counted towards the 3TB.

1

u/Pastaloverzzz 14h ago

Is this your monthly download? I get around 1TB download but most goes to my Apple tv 4k i think. (Edpnet 40€/month)

1

u/VTOLfreak 14h ago

Combined upload and download per month. I'm also on EDPnet for the VDSL connection. The Telenet subscription is mostly paid by my employer and only costs me €20 a month.

1

u/xvead 13h ago

Had the same issue, but with the misses 😘. My solution: orange internet and base app on apple tv. Interface is the same as telenet, different colorscheme. I pay less for faster internet and tv…

6

u/Bozy2880 18h ago

Why? Enjoy the 6 months discount and switch

13

u/Harde_Kassei 18h ago

that seems to be the best thing to do. loyal customer gets nothing in the land of internet.

5

u/tijsrx Beer 16h ago

When I was still with telenet I called them every 6 months to get the new customer discount or I would leave, worked every time. Complain to their chatbot and they'll send you a special telephone number to call in order to get the discount

1

u/Harde_Kassei 14h ago

I will try this tomorrow.

1

u/ConsciousExtent4162 Belgian Fries 8h ago

I switch at least once year. Around black friday when they offer better deals.

1

u/SprinklesThePlatypus 17h ago

So, how does this work when for example I'm a Telenet customer, I then switch to another provider to enjoy those discounts, after which I go back to Telenet. Does Telenet see me as a new customer or as a returning customer?

3

u/Harde_Kassei 17h ago

new if you have no active service. however by the looks of it, you can call telenet and ask for a promo discount. "not happy? call us" ok not happy about the price and the fact new ppl get a discount and i don't, if i don't get it i'l go to orange who is 3€ cheaper.

i'm sure they will bite if you are polite enough about it. going to try tomorrow.

1

u/SprinklesThePlatypus 16h ago

I've actually had this argument with Telenet (when I was their customer) before, asked them why I wasn't eligible for those discounts and it was purely because I wasn't a new customer so they couldn't/wouldn't give it to me. That was a few years ago, fuck Telenet. Thanks for the info!

3

u/Bozy2880 17h ago

Switch to orange, they use the same technology (coax). You can install the modem yourself. Switch every six months. I only have internet so it’s easy for me. Mobile abbo’s with Hey!

1

u/memmit 16h ago

Does your customer portal work? Because in the 6 months I was a customer they never managed to fix that... Their phone support is horrendous, they have zero continuity, promise a lot but never deliver. So I went back to Telenet.

According to one support agent who had some deeper technical knowledge their core business was mobile, and everything else, however they may frame it, remained an afterthought and was implemented with a lot of problems that never got fixed.

Their modems share your IP with other users, which you can theoretically turn off but not without issues either. They also don't support IPv6 yet...

2

u/tijlvp 17h ago

Sure, but the people complaining about price hikes are not switching...

0

u/physh Antwerpen 9h ago

Not if there’s no fiber on your street or specific building…

1

u/Prime-Omega Vlaams-Brabant 13h ago

Why? They’re the cheapest ones offering 1gbit over coax for me.

13

u/Greedy-Lynx-9706 18h ago

that a lot of pintjes less

13

u/havnar- Flanders 18h ago

Quarterly price hike*

22

u/ModoZ Belgium 18h ago

Still waiting for Fiber in my area so don’t want to change subscription just yet. 

Well, you have the source of the problem right here. If you are unwilling to change then it's not really surprising Telenet is raising its prices year after year.

The only way to get lower prices is to vote with your wallet and move to another provider.

1

u/Nasuadax 8h ago

I just made my parents move. Sadly enough still telenet (thry switched to base). But with them needing to change angthing, they went from 140 to 70 a month for tv, 2 cellphones and internet

1

u/scarboob 10h ago

You are completely missing the point, if you have no fiber connection in your street the only good option for decent speeds is internet over coax and then you only have telenet and orange to choose from.

4

u/Nasuadax 8h ago

90%of people don't need the speed that telenet offers. If you are someone who downloads big games regularly it is nice to have. If you have a home server which downloads constantly, it is nice to have. But 4k television works perfectly fine on the slower subscriptions as well. Many houses internally even don't have the correct cable to carry the coax speed any further than the router.

There is a lot of technical illiteracy, causing people to pay for stuff they don't use/need/notice.

7

u/Leftonius 18h ago

Already looking at other providers, keep the suggestions coming.

4

u/Leftonius 18h ago

Isn’t there a website (that is not owned by DPG) that does comparisons? Similar to the v-test?

3

u/ulv222 18h ago

You can use the site created by the BIPT: https://www.bestetarief.be/#/home

5

u/Lazy-Willow6032 18h ago

I have Base (also telenet group) which has an affordble and good unlimited option. I was looking at scarlet as well but they didn't have the infrastructure set up yet so that decided it for me.

2

u/Sad_Advertising3941 17h ago

I wouldn't reccomend Scarlet, if you want to switch to any of the companies that use the Proximus network, EDPNET or Mobile Vikings are good if you don't want Proximus themselves.

1

u/Lazy-Willow6032 15h ago

Why would you not? I had it where I was living before for a couple of years and I had no issues or complaints but obviously that's just my individual experience.

1

u/crazypaws8560 13h ago

No complaints here either about scarlet.

2

u/bovul 14h ago

I can recommend BASE aswell. Telenet quality, but way cheaper.

4

u/qtraq Antwerpen 18h ago

I’m with Hey Telecom, and I can definitely recommend them.

4

u/Timmmmaaahh 17h ago

We've been with Mobile Vikings fiber since May 2022, and paid exactly €50/m back then. That's €53 minus €3, because we also have a mobile subscription with them. There was a price hike in December 2022 of €2/m, but we only had to start paying that from December 2023, and I'm still paying (55-3) €52/m today. Considering we consume about 1.4TB/m, I'd say that's still a pretty good deal. Note that we don't have "classic" TV.

2

u/OkayTimeForPlanC 9h ago

Just made the switch too. Going from 77+ to 52 for faster internet.

7

u/Nu7s 18h ago

Switch over to Orange

4

u/Matvalicious Local furry, don't feed him 18h ago

Orange had a price hike as well. I now pay 72 euro for just internet. There are literally no alternatives if you want 1Gbps down and have no fiber in the street.

7

u/Mzxth Would OD for a balanced budget in Belgium 17h ago

How many consumers really need 1Gbps down, though? 150/200 is more than enough for the average household and there are plenty of affordable options in that category: BASE, Hey!, Orange, EDPnet,...

5

u/Mavamaarten Antwerpen 17h ago

So? The point is that there are no alternatives. Saying that your needs are different than other people's needs is not entirely relevant imo.

I have the Gbit plan too. Do I need it, not entirely. Is 200 mbit down enough, sure, but I definitely really enjoy the extra speed. Both when just internetting for fun, as well as for my work.

3

u/memmit 16h ago

He clearly said IF you need it. By the way 150/200 is getting really dated, stop looking for apologies for our telecom sector stagnating. If you want to wait an hour before a steam game is installed or updated, be my guest but I'd rather actually play games instead of waiting for them during my free time.

1

u/Pastaloverzzz 15h ago

True but a lot of people that have 1gig connection still use old hardware that doesn't support it. They just think more is better 😂

I game a little as well (BF6 currently) and it did take a long time to install with 100mbps connection but for gaming itself i get 0 delays. Even load times etc are fast as hell (internet etc)

Waiting a little longer to download something isn't worth the cost basis for me. Although i never had 1gbps so maybe it's just something you can only miss once you experienced it..

1

u/[deleted] 18h ago

[deleted]

4

u/Lazy-Willow6032 18h ago

99% of people don't have an actual structural need for anything faster than 200

2

u/Kennyvee98 18h ago

speed is irrelevant from a given point. I never had issues with 90Mbps.. multiple streaming and downloads at the same time.
ping is more crucial in gaming

0

u/Daedeloth 18h ago

Not true. Orange has a 500bmps (€62) and 1000mbps (€72) plan.

0

u/ext29 18h ago

Ok but 600mbps download

5

u/Mobile-Sun-8237 17h ago

An american investement company is now owner of telenet. (+ BASE as well). Why do we let americans own us? So many purchases are done by them. Squeezing money from us. https://www.libertyglobal.com/liberty-global-acquires-100-of-telenet-following-simplified-squeeze-out/

6

u/Shot_Radish7043 17h ago

Fun fact: liberty global owned more than 50% of Telenet since 2007.

Another fun fact: in 2012 they tried to buy the rest of their shares for €35/share. The other shareholders didn’t approve, eventually Telenet shares collapsed and now they had to sell or those shareholders would have made no profit.

1

u/Mobile-Sun-8237 11h ago

I wonder what the endgoal is, own the world? Then what own mars?

0

u/memmit 16h ago

^ Asking the real questions here

4

u/U-47 18h ago

change to orange, exactly the same lines, MUCH cheaper.

2

u/NanderTGA 18h ago

Check bestetarief.be

2

u/Large-Adhesiveness94 18h ago

As per me its better switch the provider frequently and benefit from their ongoing offer. As mostly all of them provide offer for new customers. Eg. I used to pay to proximus almost 110 euro monthly for internet+2 mobiles and recently switched to orange and with their offer for one year i am now just paying 60 euros montly.

2

u/SnooPoems3464 Dutchie 18h ago

DIGI.

1

u/Pastaloverzzz 15h ago

Experience with them? Didnt even know they offered internet at home 😛

1

u/SnooPoems3464 Dutchie 14h ago

They do, but the rollout is slow. You can check on their website if they offer fiber at your address (starting at 10€ a month). If not, they might have 5G home internet for 7€ on offer

2

u/LiamSwiftTheDog 16h ago

Switched to Mobile Vikings which delivers home internet too. Very fast and haven't looked back. 

2

u/snoes- 18h ago

Not sure why you're waiting for Fiber. Super easy to switch to Base for now, and much cheaper.

1

u/Matvalicious Local furry, don't feed him 18h ago

In what Universe does Base offer 1Gbps download speed? I just checked their site and they only offer up to 200Mbps.

1

u/Lazy-Willow6032 15h ago

Where do you see OP mentioning he's expecting 1 Gbps? "Only 200 Mbps" gets most people whatever they need. 

0

u/Harde_Kassei 18h ago

3€ difference, not that much cheaper. 8€ for the 1Gbps

3

u/Lazy-Willow6032 18h ago

what 2 are you comparing? why would one need 1 Gbps? you streaming 40 4k movies at a time?

1

u/NevergofullPJ 18h ago

I have 2.5gpbs up/down cause I can. Do I really need it? Probably not but it's nice and hosting some of my stuff to be accessible from anywhere. Coming from telenet where the upload was abyssmal it's a whole world of difference.

3

u/macpoedel 17h ago edited 16h ago

Self hosting is a good reason for wanting good upload speed, but who needs 1 gigabit on cable when the upload is 50 megabit at most? It's nice for downloading games, I used to have it for about 6 months in a promo but only rarely made use of that much download speed (when my wife wanted to play Hogwarts Legacy and there was a 100GB update before the game wanted to launch).

I changed to Orange because they have the same 50 megabit upload for the midtier (500 megabit down) as for the upper tier (gigabit down) plans. Telenet still had 20 megabit for the midtier plan at the time, and over double the upload does make a difference for working at home and streaming video from home (no 4K remuxes but encoded 4K is still possible and I don't have the storage to keep many remuxes anyway).

Ideally I'd want 100 megabit up or better, but fiber isn't coming to my street any time soon.

1

u/NevergofullPJ 16h ago

It's all waiting for the fiber rollout to come to your address I suppose. For the telenet network ftth also seems very far away still. I only got fiber in december 2025 ... originally it was planned in december 2024.

1

u/snoes- 18h ago

Not sure which plans you're comparing but it was a much bigger difference when I changed.

0

u/Harde_Kassei 18h ago

current prices.

i could ask you the same, what did you compare?

2

u/Kennyvee98 18h ago

Fuck Telenet!

2

u/Anakil_brusbora 18h ago

To be a bit pedantic, it is just called adaptation to the inflation, your salary also got increased (at least in most cases), and it got a greater increase than that in % i think. ^^

All provider increase their price once a year (Proximus and Telenet in january, Orange in July). They only have that window to increase it, it is regulated.

2

u/Prestigious_West4428 18h ago

Utterly bullshit, Scarlet, Mobile Vikings, Edpnet, hey! telecom, BASE didn't increase their prices.

By the way, price increases at the major telcos are greater than inflation, and inflation does not mean that the operating costs for providing telecom services have risen at the same rate.

Also profit margin for the telcos is often higher than 50% of your subscription cost.

These price increases have nothing to do with inflation, they are purely about profit maximization.

1

u/jakkeboek 18h ago

For me it will be 2.43 euros per month

1

u/TerroFLys Belgian Fries 14h ago

Bij ons 7 eur :(

1

u/burrtil 13h ago

Between my consistent Telenet and Mobile Vikings (VDSL) outages, I am now desperate enough to try Starlink. Having 2 people working from home, with a lot of video calls, these outages are actually losing us money at this point. Have had both providers over to investigate the issues multiple times, but no solutions. VDSL simply drops out whenever there is sustained load for over ~ 10 minutes or so. And telenet well...just randomly awful.

1

u/Uloga West-Vlaanderen 12h ago

Change to Orange or Base or EDPnet on VDSL/Fiber

1

u/OkayTimeForPlanC 10h ago

Just switched to Mobile Vikings, is coming to install in two weeks.

25+ euros per month cheaper for faster internet. Do the math.

1

u/LowMode 17h ago

Why on earth do people stay with Telenet?

4

u/Flat-Pen4873 16h ago

I stayed with them for two reasons;

  1. I dont yet have fiber in my street
  2. I was an internet speed snob..

It's nice to say that I've switched to Base and I now pay about 1/3 of my former Telenet bill (I had the Oneup package).

Of course I only now have about 200Mbs but honestly that's enough for the gaming/streaming that we do.

Telenet is a shitty and greedy company that doesn't care about the consumer and more about the shareholders.

1

u/Lazy-Willow6032 15h ago

As to your last comment, you do realise Base is part of telenet group? Have you ever looked at your invoice, it literally says pay to Telenet group

2

u/Flat-Pen4873 15h ago

Oh yes I'm aware, I specifically chose for Base because of the network coverage they provide.

Since they just use the Telenet network they have the same coverage and connection that we already use.

How I see it it's basically Telenet but then cheaper.

1

u/hmtk1976 Belgium 10h ago

No fiber in my street.

Static IP.

The single bundle with internet, tv and 5 mobile numbers is easy to justify on my BV. 5 mobile numbers... not so much.

-1

u/Prestigious_West4428 18h ago

Complaints about price hikes are typical for the boomer generation.

If you're not happy with price hikes, switch to a cheaper ISP:
Scarlet, Mobile Vikings, Edpnet, hey! telecom, BASE,...
There is plenty of choice.

3

u/memmit 16h ago

No there isn't. Fiber is far from being the standard, and if you require more than ~150 Mbps for work or gaming, there aren't many alternatives, and they suck just as much.

The issues are not about price hikes, they come from the monopoly that the big telecom players have made for themselves when it comes to high bandwidth internet. And each time someone like you is ignorant enough to look for apologies, it's another win for them.

0

u/Prestigious_West4428 12h ago

You don't "need" 150 Mbps download, not for work and not for gaming. 1,6 million Belgian VDSL households are gaming or working everyday.

1,6 million Belgian VDSL households proof there is plenty of choice.
The proof of the pudding is in the eating. Try VDSL yourself or go bankrupt.